Thank you for visiting Depotvilo. If you have any questions about our products, orders, shipping, returns, or refunds, our customer support team is here to assist you.
Business Information
Brand Name: Depotvilo
Legal Business Name: Sichuan Changzhi Guantu E-Commerce Co., Ltd.
Registered Business Address:
No. 66, Kehua North Road, Wuhou District, Chengdu, Sichuan Province, 610041, China
Postal Code: 610041
Official Website: https://depotvilo.com
Customer Support
Email: service@depotvilo.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
For order-related inquiries, please include your order number and a brief description of your concern so we can assist you efficiently.
Returns and Refunds
We accept eligible return requests within 30 days of delivery, subject to our Return & Refund Policy.
Our designated return destination is our company address in Chengdu, Sichuan Province, China.
Before returning any items, please contact service@depotvilo.com to obtain return authorization and detailed shipping instructions.
Please do not send items without prior authorization.
For more information, please refer to our Return & Refund Policy.
We appreciate your trust in Depotvilo and look forward to assisting you.