Shipping policy

Depotvilo is operated by Sichuan Changzhi Guantu E-Commerce Co., Ltd. We are committed to providing reliable shipping services and a transparent shopping experience.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products from https://depotvilo.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once shipped, customers will receive a confirmation email with tracking information, where available.

2. Shipping Destinations

We ship to selected international destinations. Available shipping countries and regions are displayed at checkout.

Shipping availability may vary depending on the destination and product.

3. Estimated Delivery Times

Orders are typically delivered within 7–15 business days after shipment, depending on the destination and shipping carrier.

Delivery estimates exclude the 1–3 business days required for order processing.

Delays may occur due to customs clearance, weather, carrier operations, or unforeseen circumstances.

4. Shipping Fees

Depotvilo offers standard shipping at $12.99 USD for orders below $39.99 USD.

Free standard shipping is available for orders of $39.99 USD or more.

Applicable shipping fees are displayed at checkout before payment.

5. Taxes and Customs Duties

Applicable sales taxes, if any, will be displayed at checkout.

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Charges not collected or prepaid by Depotvilo may be payable by the recipient, subject to applicable laws.

6. Order Tracking

Tracking information will be provided by email after shipment, where available.

Please allow time for the carrier to update tracking details.

For tracking assistance, contact service@depotvilo.com.

7. Incorrect Shipping Information

Customers must provide accurate and complete shipping information.

If you notice an address error, please contact us promptly. We will attempt to correct it before shipment, but changes cannot be guaranteed once dispatched.

8. Lost, Damaged, or Delayed Packages

If your package is significantly delayed, lost, or damaged, please contact service@depotvilo.com with your order number and relevant details.

We will investigate the issue and arrange an appropriate resolution, including a replacement or refund for confirmed lost or damaged shipments at no additional cost, in accordance with applicable law.