Contact information

Thank you for choosing Depotvilo. We are committed to providing reliable customer service and a pleasant shopping experience. If you have any questions about our products, orders, shipping, returns, or refunds, please feel free to contact us.

Business Information

Brand Name: Depotvilo

Legal Business Name: Sichuan Changzhi Guantu E-Commerce Co., Ltd.

Registered Business Address:

No. 66, Kehua North Road, Wuhou District, Chengdu, Sichuan Province, 610041, China

Postal Code: 610041

Official Website: https://depotvilo.com

Customer Support

Email: service@depotvilo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

Order Assistance

For inquiries regarding an existing order, please provide your order number and a brief description of your concern.

Our customer support team will assist you with order updates, shipping information, product questions, and other related matters.

Returns and Refunds

Depotvilo accepts eligible return requests submitted within 30 calendar days of delivery, in accordance with our Return & Refund Policy.

To request a return or refund, please contact our customer support team at service@depotvilo.com with your order number and reason for the request.

Our designated return destination is our company address in Chengdu, Sichuan Province, China, as listed in the Business Information section above.

Customers must contact our support team before shipping any returned products. Once a return request has been reviewed and approved, we will provide return authorization and detailed shipping instructions.

Please do not send returned products without prior authorization, as unauthorized returns may result in processing delays.

For further information regarding return eligibility, return shipping costs, damaged or incorrect products, and refund processing, please refer to our Return & Refund Policy. Nothing in this section limits applicable statutory consumer rights.